Refund policy
Return Policy
30-Day Return Guarantee
At R12 Botanical, your satisfaction is our priority. You have 30 days from receiving your item to initiate a return if you're not completely happy.
Simple Steps for a Hassle-Free Return:
- Contact Us: Email us at Hello@r12botanical.com to start your return process.
- Wait for Approval: We’ll review your request and send you a return shipping label along with detailed instructions.
- Ship It Back: Package your item as received - unused, with original tags, and packaging - and send it to our return address provided in our instructions.
Please Note: Items returned without prior approval may not be accepted.
Need Help?
For any questions about returns, reach out to us at Hello@r12botanical.com
We’re here to help!
Damages and Issues
Inspect your order upon arrival. If you find any defects or receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items:
We cannot accept returns on certain items, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Returns on sale items or gift cards are also not accepted. If you have questions about your item, please contact us.
Exchanges
For the fastest service, return your original item and make a new purchase for the item you want.
European Union 14-Day Cooling-Off Period
Customers in the European Union have the right to cancel orders within 14 days without justification, as long as items are returned in original condition.
Refunds
Once we receive and inspect your return, we’ll inform you if the refund was approved. Approved refunds are processed back to your original payment method within 10 business days. Please allow your bank or credit card company additional time to post the refund. If you haven’t received your refund after 15 business days of approval, please contact us.
At R12 Botanical, we believe in the quality of our products and our commitment to customer satisfaction. We strive to make every part of your shopping experience as simple and pleasant as the natural ingredients we use.