Privacy policy

 

Privacy Policy of R12 Botanical

Effective Date: 09/04/2024

Welcome to R12 Botanical. Your privacy and trust are paramount to us. This Privacy Policy explains how we, R12 Botanical, collect, use, and safeguard your personal information when you interact with our website r12botanics.com ("the Site"), use our services, or purchase our products.

By accessing any part of our Services, you agree to the collection and use of your information according to this policy. If you disagree with any part of this policy, please refrain from using our Services.

Updates to Our Privacy Policy

We may modify this Privacy Policy to reflect changes in our practices or relevant laws. We will notify you of any significant changes by updating the "Last updated" date at the top of this policy and, if necessary, provide additional notice as required by law.

Collection and Use of Personal Information

We gather personal information to improve your experience, fulfil your orders, and engage with you. Depending on your interactions with us, we may collect the following:

  • Directly Provided Information: This includes details you submit via our Services, such as your name, contact information, order details, account credentials, and any communication with customer support.
  • Automatically Collected Data: As you navigate through the Services, we collect information about your device and interaction with our site through Cookies and similar technologies.
  • Information from Third Parties: We might receive information about you from other sources, including our payment processors and advertising partners, which helps us provide and improve our Services.

Your Information & How We Use It

We utilize your personal data to:

  • Deliver and improve our Services
  • Process payments and fulfil orders
  • Communicate with you about your account or transactions with us
  • Provide customer support
  • Conduct marketing and advertising efforts

Cookies

Our Site uses Cookies to enhance your browsing experience, analyse site traffic, and tailor content. You can control Cookie settings through your browser but note that altering settings may affect your experience on our Site.

Disclosure of Personal Information

We may share your information with service providers who assist us in offering the Services, including payment processing, order fulfilment, and customer service. We also share data in compliance with legal obligations or to protect our rights and those of our users.

Your Rights

Depending on your location, you may have rights regarding your personal information, such as accessing, correcting, or deleting your data. To exercise these rights, please contact us directly.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

Contact Us

For any questions about this Privacy Policy or our privacy practices, please email us at r12botanics@gmail.com or reach out via our contact page.

UK Data Protection Provisions

In compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we acknowledge the following rights and provisions specific to our customers located in the United Kingdom:

  • Rights of Individuals: As a data subject, you have the right to access, correct, delete, and restrict the processing of your personal data, as well as the right to data portability and the right to object to data processing.
  • Lawful Basis for Processing: We process your personal data based on lawful grounds, including consent, contract necessity, compliance with a legal obligation, protection of vital interests, performance of a task carried out in the public interest or in the exercise of official authority, and for the purposes of legitimate interests pursued by us or a third party.
  • Data Protection Officer (DPO): Our Data Protection Officer oversees our data protection strategy and compliance. You can contact our DPO at [Insert DPO Contact Information] for any inquiries related to your personal data.
  • Data Breaches: In the event of a personal data breach, we will notify the UK Information Commissioner's Office (ICO) and affected individuals, where legally required to do so, within 72 hours of becoming aware of the breach.
  • International Data Transfers: Any transfer of personal data outside the UK is conducted in compliance with legal requirements, ensuring that your personal data is protected to standards that are equivalent to UK GDPR.
  • Complaints: If you have any concerns about our use of your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), the UK’s supervisory authority for data protection issues.

For further information about our data protection practices, or to exercise your rights as outlined above, please contact us at r12botanics@gmail.com.